Payment Confirmation
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Shipping Policy
We deliver our Products to all GCC Countries. Shipping will be done by a third-party courier.
UAE Delivery Fees will be a Flat Rate of AED 75.00 for Cushions, Throws, Pillow case, Umbrella, Washbag and Bedlinen. AED 95.00 for Quilts and AED 120.00 for Rugs.
Delivery Fees to other GCC countries will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
the delivery terms,
5-7 working days for UAE, and 7-10 working days for other GCC countries
Refund Policy
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
The return products does not apply to goods made to your specification, that have been clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Please note that we will not refund the cost of returning the items to us.
Cancellation Policy
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
